Frequently Asked Questions

Find quick answers to some of the most common questions about Prime Glow, our products, orders, shipping, and returns.

Are your products authentic?

Yes. We are committed to offering 100% authentic products sourced through trusted suppliers.

How long does shipping take?

Orders are usually processed within 1–3 business days, with standard USA delivery generally taking 3–7 business days after processing.

Will I receive tracking information?

Yes. Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing or been shipped.

What if my order arrives damaged?

Please contact us as soon as possible with your order number and photos of the damaged package/product, and our team will review the issue and assist you.

Can I return my order?

Returns are subject to our Return & Refund Policy. Please review that policy for eligibility and return requirements.

How can I contact Prime Glow?

If you have any questions or need assistance with your order, please contact our customer support team. We're happy to help.

Prime Glow — Quality You Can Trust.